PowerProtect Data Manager 19.11 Network Attached Storage User Guide

Consecutive incremental backups fail

Perform a manual full backup of the NAS asset. The PowerProtect Data Manager Administration and User Guide provides instructions.

The agent log displays a count of skipped files and folders that is greater than the total number skipped

If a file or folder is skipped for multiple reasons, the agent log displays an entry for each reason that it is skipped. Rather than the file or folder incrementing the count of skipped files and folders a single time, the count is incremented for each entry. This does not affect the backup data, incremental backups, or recovery operations.

Unable to back up a NAS appliance because of connectivity errors

You may receive error messages such as Unable to communicate with NAS appliance when the appliance does not respond as expected and backups may fail to start.

Verify that the NAS appliance is available. Verify connectivity between PowerProtect Data Manager, the protection engine, and the NAS appliance. Verify the appliance and management credentials and, if required, update the stored appliance credentials.

Unable to back up CIFS shares on PowerScale/Isilon appliances after updating PowerProtect Data Manager

Perform a manual full backup and then verify that subsequent backups succeed.

Unable to back up share assets

Verify that the share address and path are valid and mountable. Adding a share does not verify that the share can be backed up.

Unable to discover assets

If the first discovery succeeds and later discoveries fail, verify whether the asset credentials have changed. Update the credentials in PowerProtect Data Manager accordingly.

Unable to move backups to protection storage

Verify that there is sufficient free space on the protection storage system.