Alerts enable you to track the performance of data protection operations in
PowerProtect Data Manager so that you can determine whether there is compliance to service level objectives. With the
Administrator,
Backup Administrator,
Restore Administrator, or
User role, you can access the alerts from the
Alerts
window. However, only some of these roles can manage alerts.
Steps
From the
PowerProtect Data Manager UI left navigation pane, select
Alerts.
You can also click the
icon in the top banner, and then click the links to view unacknowledged alerts of all statuses (critical, warning, and informational), or only the unacknowledged critical alerts.
NOTE Clicking the
New tag displays only the unacknowledged alerts that have been generated within the last 24 hours. The number that appears next to the
is the total number of unacknowledged critical alerts over the last 24 hours.
The
Alerts
window displays.
Select the
System tab. A table with an entry for each applicable alert displays.
By default, only unacknowledged critical alerts from the last 24 hours display, unless you selected to view all unacknowledged alerts from the links under the
icon.
If filter tags have already been applied, the window displays these filter tags. Click
X next to any of these filter tags to clear a filter, and the table view updates with the applicable selections. You can sort the alerts in the table by Severity (Critical, Warning, Informational), Date, Category, or Status (Acknowledged or Unacknowledged).
Select the time (last 24 hours, last 3 days/7 days/30 days), a specific date, or a time range for the alerts that you want to view. You can also select
All Alerts from this list to display information for all alerts that match the filter tags.
Optionally, clear the
Show only unacknowledged alerts checkbox if you want to view both acknowledged and unacknowledged alerts. If you clear this checkbox, the
Unacknowledged filter tag is also cleared.
To view more details about a specific entry, click
next to the entry in the table.
For the following steps, log in to the
PowerProtect Data Manager UI with an account that has the
Administrator,
Backup Administrator, or
Restore Administrator role.
To acknowledge one or more alerts, select the alerts and then click
Acknowledge.
To add or edit a note for the alert, click
Add/Edit Note, and when finished, click
Save.
To export a report of alert information to a
.csv file which you can download for Excel, select an entry in the table and then click
Export.
NOTE If you apply any filters in the table, exported alerts include only those alerts that satisfy the filter conditions.
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