PowerProtect Data Manager 19.10 Security Configuration Guide

Reset Search Engine node credentials

You can reset the credentials for a Search Engine node admin user by using the vCenter console. Before you access a Search Engine node through the vCenter console, determine why the user account is locked.

1. Obtain the Search Engine node root credentials. Get protection engine or Search Engine node credentials provides instructions.
2. Log in to the vCenter server where the Search Engine node is deployed.
3. From the left pane of the vSphere Client home page, select the Search Engine node from the VMs and Templates view.
4. Launch a virtual machine vCenter console for the Search Engine node.
5. Log in to the Search Engine node with the root credentials.
6. Reset the admin user account credentials:
   /sbin/pam_tally2 --user admin --reset