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PowerProtect Data Manager 19.10 Administration and User Guide

Configuring SupportAssist for PowerProtect Data Manager

SupportAssist is a support tool that communicates with PowerProtect Data Manager to monitor your environment, automatically detect current and potential issues, and collect and store diagnostic data. SupportAssist securely sends the data that is required for troubleshooting an issue to Customer Support for diagnostic purposes and customer support.

SupportAssist is at heart of the connectivity platform as a unified communication point between PowerProtect Data Manager and Customer Support.

SupportAssist provides the following features and benefits:

  • Proactive monitoring and issue prevention
  • Facilitates update package downloads
  • Automatic health checks
  • Communicates telemetry data
  • Real-time troubleshooting
  • Customer support

Configure SupportAssist to receive automated support capabilities for your PowerProtect Data Manager system.

SupportAssist cannot be configured when PowerProtect Data Manager uses a trial license.


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