Prerequisites to install and use SupportAssist
The following are the requirements to enable
SupportAssist installation and usage:
- Operating system:
- Microsoft Windows 10 version 1809 or later (64-bit)
- Microsoft Windows 11
- Software
- Hardware:
- Installed memory—2 GB for Windows 10, and 4 GB for Windows 11
- Hard drive free space—1 GB
- Web browser—latest version of Google Chrome or Microsoft Edge
- Network—active Internet connection
- Ports:
- 5700—to open the
SupportAssist user interface.
- 9012—to communicate with the
SupportAssist service.
- 8883, 8884, 8885, or 8886—to communicate with the
Dell support website.
- 28283—to pair your
Dell PC to any other PC for data migration.
- 28100–28700—to migrate your data to your
Dell PC from any other PC.
- Endpoints—the PC must be able to connect to the following destinations:
- https://saservices.dell.com
- https://apidp.dell.com
- https://apigtwb2cnp.us.dell.com
- https://cs-is.dell.com
- https://www.dell.com
- https://dl.dell.com
- http://content.dellsupportcenter.com
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