Dell Hybrid Client version 2403 Administrator's Guide

Frequently Asked Questions (FAQs)

• Is Dell Hybrid Client an application based on Ubuntu operating system?

  Yes, Dell Hybrid Client is an application stack based on the Ubuntu operating system. For information about the version of the Ubuntu operating system that is supported in each Dell Hybrid Client release, see Supported operating system.

• Which edition of Wyse Management Suite does Dell Hybrid Client support?

  Dell Hybrid Client is supported on the Wyse Management Suite Pro edition. For information about the version of Wyse Management Suite Pro that is supported in each Dell Hybrid Client release, see Supported management software.

• Can I add a user group based on OUs in Active Directory?

  Dell Hybrid Client supports OU User Group on Wyse Management Suite.

• How the admin credentials are used in Direct AD login scenario?

  The username or password that is provided from Wyse Management Suite is used only during the setup of configuration for the first time. This happens automatically whenever the admin pushes the configuration from Wyse Management Suite. Also, the credentials are never stored in the device. The username should be in the format of "username@domain" only from Wyse Management Suite.

• What takes precedence between Wyse Management Suite and Dell Hybrid Client local UI when conflicting settings are enforced?

  Configurations that are editable from the Device Settings UI take higher priority than those set from the Wyse Management Suite server. Settings that are supported as part of the user profile are preserved only when user personalization is enabled from Wyse Management Suite. These settings are applicable only for the logged-in AD user.

• Will the changes made to the local device by one user have any effect on the user profile of a second user who logs in to the same device?

  The user-specific settings are not applied to another user profile. When a user configures the Device Settings using either Wyse Management Suite or the local UI, the user-specific configurations are preserved. Configurations that are not supported in user personalization (profile roaming) are saved locally in the device and are applied to that user profile during the next login.

• Does Dell Hybrid Client support the Relative Mouse Button feature in VMware Blast or PCoIP?

  There is no specific setting in Wyse Management Suite to enable or disable the Relative Mouse Button feature. If VMware supports this feature in Linux clients, it works in Dell Hybrid Client.

• Who are the major cloud providers supported by Dell Hybrid Client?

  Dell Hybrid Client supports Microsoft Azure, Google Workspace (formerly G Suite), and Box personal drive.

• Can you recover Dell Hybrid Client by recovering the partition on the device?

  Dell Hybrid Client can be recovered from the recovering partition on the device.

• How to recover the Dell Hybrid Client if the device does not boot to the operating system?

  You must reimage the device from the recovery partition if you can log in from the Boot menu recovery option. If not, use USB recovery for imaging.

• Can troubleshooting logs for Dell Hybrid Client be extracted?

  You can use Wyse Management Suite to extract the log files, extract logs to a USB drive using the local device Advanced Settings.

• Are the Dell Hybrid Client logs for network trace, USB, and troubleshooting available in Wyse Management Suite?

  You can extract system logs for network trace, USB, and troubleshooting using Wyse Management Suite.

• Is there any noticeable delay in searching for the file from VDI to Cloud when priority is set using File Affiliation?

  Dell Hybrid Client first tries to open the file using VDI and if there is any failure, it immediately opens the file from the cloud application.

• When you recover Dell Hybrid Client, will it also recover the third-party applications?

  Third-party applications are not recovered when you recover Dell Hybrid Client.

• How to Backup and Restore the Full Disk Encryption (FDE) Key?

  Backup:

  • Use the command "snap recovery --show-keys" to get the FDE key.
  • The key has to be stored or noted down manually in a secured place.

  Restore:

  • When the device prompts for the key, the user has to enter the respective key from backup.
    NOTE: In Dell Hybrid Client 2.5, the key backup and restore are the only manual processes, and the admin has to manually do the task.
• How long does the recovery process take on the Wyse 5070 device powered by Dell Hybrid Client?

  The image recovery process takes approximately 35 minutes on the Wyse 5070 device.

• Does Dell Hybrid Client support Microsoft Office locally?

  Dell Hybrid Client does not support the local Microsoft Office. You can use the cloud office to open your files.

• What is FTA?

  FTA stands for File Type Association. It is a correlation between a file type and an application. Dell Hybrid Client supports the file type association for Citrix, VMware, and RDP.

• What is the size of the whole Dell Hybrid Client image?

  For information about the image size, see Dell Hybrid Client 2.5 Release Notes at Support | Dell.

• What happens when the disk space is nearing its maximum capacity?

  A warning message is displayed to the user.

• Can I install any Ubuntu Debian/Bundle Packages on Dell Hybrid Client ?

  Yes, it can be Installed on Dell Hybrid Client, But the application cannot be managed from Wyse Management Suite. VDI client add-ons released on Dell Hybrid Client support only the Wyse Management Suite management options.

• What to do if the device login fails?
  • Check that the username and password are valid.
  • Check that the username format is followed.

    The username format must be <username> or <username>@<domain>.

  • If you are still not able to log in to the device, contact your administrator.
• What is the need of logoff or restart pop-ups?

  The user can use this screen to choose either to log off or restart the device. This action is required for recent configurations from Wyse Management Suite to take effect.

• What is the standard password requirement?

  The minimum password length is nine characters, and the maximum password length is 127 characters. The password must contain at least one uppercase letter, one lowercase letter, one numeric digit, and one special character. You must avoid the $% combination. The password should not contain the username.

• What to verify if the Wyse Management Suite registration fails?
  • Check the network connection and ensure it is established.
  • Check that the DCA settings are configured as expected.
• How to troubleshoot if the network connection is not working?
  • Check the network connection status icon from the top bar.
  • Access the Ping option from Device Settings > Troubleshooting. Try to ping to a valid host or IP address and check if the ping is successful.
  • Check that the network cable is properly connected to your device port.
  • If you are using WiFi, check that the device is connected to your preferred access point.
  • If your network connection is still not working, contact your network administrator.