Dell Hybrid Client version 2403 Administrator's Guide

Configure the troubleshooting options

Use the Troubleshooting window under Advanced Settings to configure the troubleshooting options. These options allow the IT administrator to diagnose and resolve the device-related issues that may occur during the initial setup.

1. On the Advanced Settings screen, click Troubleshooting.
2. Click the General tab and do the following:
   • Export CMOS—Use this option to extract the CMOS settings and certain BIOS settings to the USB drive, Network share, or the Downloads folder based on your target device selection. This option helps to verify the CMOS settings of the device. Before clicking the option, you must select the destination for export—Downloads folder, USB Drive, and Network share.
   • Export Logs—Use this option to export the system log files to the USB drive, Network share, or the Downloads folder based on your target device selection. This option helps to analyze various technical behaviors of the Dell Hybrid Client-powered device. Before clicking the option, you must select the destination for export—Downloads folder, USB Drive, and Network share.
   • Export WMS settings—Use this option to export the system log files to the USB drive, Network share, or the Downloads folder based on your target device selection. Use this option to verify the current Wyse Management Suite configurations that are applied to the device. Before clicking the option, you must select the destination for export—Downloads folder, USB Drive, and Network share.
   • Reset CMOS—Use this option to reset CMOS to factory default settings.
   • PrintScreen—Use the toggle key to enable the Print Screen key on your keyboard. Enabling the Print Screen allows you to take a screenshot of the whole screen.
3. Click the Ping tab and do the following:
   1. Enter the IP address, or the DNS-registered hostname of the target.
   2. Specify the packet count.
      NOTE:By default, the ping count range is set to 25.
   3. Click Start.
      The data area displays the ping response messages. The ping command sends one echo request per second, calculates round-trip times and packet loss statistics, and displays a brief summary upon completing the calculation. If the host is operational and on the network, it responds to the echo request. By default, echo requests are sent until interrupted by clicking Stop.
4. Click the Traceroute tab and do the following:
   1. Enter the IP address, or the DNS-registered hostname of the target.
   2. Click Start.
      The data area displays round-trip response time and identifying information for each device in the path. The tracert utility traces the path from your device to a network host. The host parameter is either a valid hostname or an IP address. The tracert utility sends out a packet of information three times to each device in the path. The round-trip response time and the identifier information are displayed in the message box.
5. Click the Trace tab and do the following:
   • Network Packets—Use this option to capture the network-related logs. Before clicking the option, you must select the destination for export—Downloads folder, USB Drive, and Network share. To start logging the unexpected error messages, click Start. Only .pcap file format is supported.
   • USB Packets—Use this option to capture the USB packets. Before clicking the option, you must select the destination for export—Downloads folder, USB Drive, and Network share. To start logging the unexpected error messages, click Start. Only .pcap file format is supported.
6. Click the Core Dump tab and do the following:
   1. Select a specific process from the list of processes.
   2. Select the destination for export—USB drive or Network share.
   3. Click Export if you want to export core dump logs.
   4. Click Export Crash Dump if you want to export crash dump logs.
      NOTE:If crash files are available in the /var/crash location, you can export the crash dump to a target device. If crash files are not available, a notification stating that no crash files are present is displayed when you click the export crash dump option.
7. Close the window.