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Dell Hybrid Client version 2403 Administrator's Guide

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Export VDI log files

  • Citrix and VMware logs are available in the Device Log files that are extracted using Wyse Management Suite. For more information about how to extract device logs using Wyse Management Suite, see Request a log file using Wyse Management Suite.
  • Dell RDP logs are available in Dell Hybrid Client. To view logs, do the following:
    1. Open Terminal and create new ini file under /tmp in name debugLogConfig.ini.
    2. Add the following lines in an ini file: 
      LogLevel=0xFFFFFFFFFFFFFFFF
logLocation=/tmp/rdpLog.txt
failurelogfilelocation=/tmp/rdpFailLog.xml
    3. Save the file as debugLogConfig.ini in the /tmp location on your device.
    4. Launch the RDP icon. Logs are generated in the rdpLog.txt file that is located in the /tmp folder.
    5. Open the text editor again.
    6. Open rdpLog.txt file from the /tmp folder to view the VDI logs.

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