Dell EMC Metro node 7.0.1 Administrator Guide

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About call-home notifications

Call-home notifications are messages sent automatically to Dell EMC Customer Service and/or Customer Support Representative when a serious problem occurs. Call-home notifications enable Dell EMC to pro-actively engage the relevant personnel, or use a configured SRS gateway to resolve the problem.

There are four levels of system events. Call-home notifications are sent only for three levels:

Table 1. Event severity and Call-home notifications
Severity	Definition	Impact on Performance or Availability	Call-home
Critical: (1)	A DU or DL is either highly probable or has occurred.	System unavailable. Severe performance degradation.	Yes
Error: (2)	Possible DU or DL. Requires service intervention.	Limited performance impact. Loss of redundancy. Moderate risk of DU/DL.	Yes
Warning: (3)	Service attention required. No urgency.	No performance impact. Loss of redundancy. No risk of data loss or unavailability.	Yes
Info: (4)	Informational event. No action is required.	None.	No

See the SolVe Desktop Troubleshooting Procedures for a list of all events.

Many maintenance activities (such as hardware replacements) generate a flurry of call-home events. Many such procedures include steps to temporarily disable call-home notifications during the operation.