Call-home notifications are messages sent automatically to Dell EMC Customer Service and/or Customer Support Representative when a serious problem occurs. Call-home notifications enable Dell EMC to pro-actively engage the relevant personnel, or use a configured SRS gateway to resolve the problem.
There are four levels of system events. Call-home notifications are sent only for three levels:
Table 1. Event severity and Call-home notifications
Severity
Definition
Impact on Performance or Availability
Call-home
Critical: (1)
A DU or DL is either highly probable or has occurred.
System unavailable.
Severe performance degradation.
Yes
Error: (2)
Possible DU or DL. Requires service intervention.
Limited performance impact.
Loss of redundancy.
Moderate risk of DU/DL.
Yes
Warning: (3)
Service attention required. No urgency.
No performance impact.
Loss of redundancy.
No risk of data loss or unavailability.
Yes
Info: (4)
Informational event. No action is required.
None.
No
See the SolVe Desktop Troubleshooting Procedures for a list of all events.
Many maintenance activities (such as hardware replacements) generate a flurry of call-home events. Many such procedures include steps to temporarily disable call-home notifications during the operation.
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