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Encryption Recovery v11.9

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Recovery Questions

The first time a user signs in to a computer, he is prompted to answer a standard set of questions that the Administrator has configured. After enrolling his answers to these questions, the next time he forgets his password, the user is prompted for the answers. Assuming he has answered the questions correctly, he is able to sign in and regain access to Windows.

Prerequisites

  • Recovery Questions must be set up by the Administrator.
  • The user must have enrolled his answers to the questions.

  • Before clicking the Trouble Signing In menu option, the user must enter a valid user name and domain.

To access the Recovery Questions from the PBA sign-in screen:

  1. Enter a valid domain name and user name.
  2. At the bottom left side of the screen, click Options > Trouble Signing In.
  3. When the Q&A dialog appears, enter the answers that you supplied when you enrolled in Recovery Questions the first time you signed in.

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