Encryption Recovery v11.10

Recover Encrypted Drive Data

1. To obtain the DCID/Recovery ID from the computer, choose one option:
   1. Run WSScan on any folder where Common encrypted data is stored.

      The eight-character DCID/Recovery ID displays after "Common."

      

   2. Open the Remote Management Console, and select the Details & Actions tab for the endpoint.
   3. In the Shield Detail section of the Endpoint Detail screen, locate the DCID/Recovery ID.

      

2. To download the key from the Server, navigate to and run the Dell Administrative Unlock (CMGAu) utility.

   The Dell Administrative Unlock utility can be obtained from Dell ProSupport.

   

3. In the Dell Administrative Utility (CMGAu) dialog, enter the following information (some fields may be prepopulated) and click Next.

   Server: Fully Qualified Hostname of the Server, for example:

   Device Server (Pre 8.x clients): https://<server.organization.com>:8081/xapi

   Security Server: https://<server.organization.com>:8443/xapi/

   Dell Admin: The account name for the Forensic Administrator (enabled in the Security Management Server/Security Management Server Virtual)

   Dell Admin Password: The account password for the Forensic Administrator (enabled in the Security Management Server/Security Management Server Virtual)

   MCID: Clear the MCID field

   DCID: The DCID/Recovery ID that you obtained earlier.

   

4. In the Dell Administrative Utility dialog, select No, perform a download from a server now and click Next.

   

   NOTE:

   If the Encryption client is not installed, a message displays that Unlock failed. Move to a computer with the Encryption client installed.

5. When download and unlock are complete, copy files you need to recover from this drive. All files are readable. Do not click Finish until you have recovered the files.

   

6. After you recover the files and are ready to re-lock the files, click Finish.

   After you click Finish, the encrypted files are no longer available.