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Encryption Recovery v11.9

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Recover Access to Data

When a user incorrectly types his password so many times that he exceeds the allowed number of password attempts, the USB device is placed into Manual Authentication mode.

Manual Authentication is the process of providing codes from the client to an administrator who is logged into the Dell Server.

When in Manual Authentication mode, the user has two options to reset his password and recover access to his data.

The administrator provides an Access Code to the client, allowing the user to reset his password and regain access to his encrypted data.

  1. When prompted for your password, click the I Forgot button.

    The confirmation dialog appears.

  2. Click Yes to confirm. After confirmation, the device goes into Manual Authentication mode.
  3. Contact the Help Desk Administrator and give him the codes that appear in the dialog.
  4. As a Help Desk Administrator, log into the Remote Management Console - the Help Desk Administrator's account must have Help Desk privileges.
  5. Navigate to the Recover Data menu option on the left pane.
  6. Enter the codes provided by the end-user.
  7. Click the Generate Response button at the bottom right-hand corner of the screen.
  8. Give the user the Access Code.
    NOTE:

    Be sure to manually authenticate the user prior to providing an Access Code. For example, ask the user a series of questions over the phone that only that person would know, such as "What is your employee ID number?" Another example: request that the user come to the Help Desk to provide identification to ensure they are the owner of the media. Failure to authenticate a user prior to providing an Access Code over the phone could allow an attacker to gain access to encrypted removable media.

  9. Reset your password for the encrypted media.

    The user is prompted to reset his password for the encrypted media.

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