Encryption Recovery v11.9

Perform a Recovery

1. Using the bootable media created earlier, boot to that media on a recovery system or on the device with the drive you are attempting to recover. A WinPE environment opens with the recovery application.
   NOTE:Disable SecureBoot before the recovery process. When finished, re-enable SecureBoot.

   

2. Choose option three and press Enter.
3. When prompted, Enter the recovery file name and location .

   

4. Using the Recovery Key, the Full Disk encrypted disk is mounted.

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5. Navigate to the CMGAu.exe utility using the following command: cd DDPEAdminUtilities\
6. Launch the CMGAu.exe using the following command: \DDPEAdminUtilities>CmgAu.exe

   Select Yes, work offline with a previously downloaded file.

   

7. In the Downloaded file: field, enter the location of the Recovery Bundle then enter the Passphrase of the Forensic Administrator and select Next.
   

   When recovery is complete, click Finish.

   NOTE:

   Be sure to remove any USB or CD\DVD media that was used to boot the computer. Failure to do this may result in booting back into the recovery environment.

8. After the computer reboots, you should have access to encrypted files. If problems persist, contact Dell ProSupport.