Encryption Recovery v11.10

Perform a Recovery

1. Using the bootable media created earlier, boot to that media on a recovery system or on the device with the drive you are attempting to recover.

   A WinPE Environment opens.

   NOTE:Disable SecureBoot before the recovery process. When finished, enable SecureBoot.
2. Type x and press Enter to get to a command prompt.

   

3. Navigate to the saved recovery file and launch it.

   

4. Select one option:
   • I want to decrypt my HCA encrypted drive.

   • I want to restore access to my HCA encrypted drive.

     

5. In the Backup and Recovery Information dialog, confirm that the Service Tag or Asset number is correct and click Next.

   

6. In the dialog that lists the computer's volumes, select all applicable drives and click Next.

   Shift-click or control-click to highlight multiple drives.

   If the selected drive is not HCA encrypted, it will fail to recover.

   

7. Enter your recovery password and click Next.

   On a remotely managed computer, this is the password provided in step 3 in Obtain the Recovery File - Remotely Managed Computer.

   On a locally managed computer, this password is the Encryption Administrator Password set for the system in Personal Edition at the time the keys were escrowed.

   

8. In the Recover dialog, click Recover. The recovery process begins.

   

9. When prompted, browse to the saved recovery file and click OK.

   

   If you are performing a full decryption, the following dialog displays status. This process may require some time.

   
10. When the message displays to indicate that recovery completed successfully, click Finish. The computer reboots.

    

    After the computer reboots, you should have a fully functioning computer. If problems persist, contact Dell ProSupport.