Encryption Recovery v11.9

General Purpose Key Recovery

The General Purpose Key (GPK) is used to encrypt part of the registry for domain users. However, during the boot process, in rare cases, it might become corrupted and fail to unseal. If so, the following errors display in the CMGShield.log file on the client computer:

[12.06.13 07:56:09:622 GeneralPurposeK: 268] GPK - Failure while unsealing data [error = 0xd]

[12.06.13 07:56:09:622 GeneralPurposeK: 631] GPK - Unseal failure

[12.06.13 07:56:09:622 GeneralPurposeK: 970] GPK - Failure to get keys for the registry driver

If the GPK fails to unseal, the GPK must be recovered by extracting it from the recovery bundle that is downloaded from the Dell Server.