Encryption Recovery v11.9

Challenge Recovery with Full Disk Encryption

Bypass the Preboot Authentication Environment

Users forget their passwords and call into the help desk regarding getting through the PBA environment. Use the Challenge/Response mechanism that is built-into the device. This is per-user and is based on a rotating set of alphanumeric characters. The user must enter their name in the Username field and then select Options > Challenge Response.

The following information appears after selecting Challenge Response.

The Device Name field is used by the help desk technician within the Remote Management Console to find the correct device, and then a username is selected. This is found within Management > Recover Data under the PBA tab.

The Challenge Code is provided to the help desk technician who inputs the data, and then clicks the Generate Response button.

This resulting data is color-coordinated to help discern between numerals (red) and alphabet characters (blue). This data is read to the end user, who enters it into the PBA environment and then clicks the Submit button, moving the user into Windows.

After successful authentication, the following message appears:

Challenge recovery is complete.