DataIQ 2.2.x.x Installation Guide

Secure Remote Services

DataIQ can communicate with Dell Support using Secure Remote Services (SRS). With SRS, DataIQ can send telemetry data, and can provide remote support.

The SRS application architecture is a secure, asynchronous messaging system designed to support the functions of secure encrypted file transfer, monitoring of device status, and remote execution of diagnostic activities. This distributed solution is designed to provide a scalable, fault-tolerant, and minimally intrusive extension to your system support environment.

When SRS is installed, security tools are always launched and running. These tools protect sensitive information, such as username, passwords, directory names, and so on.

DataIQ can send logs, configurations, and managed device status to Dell Support, either periodically for proactive support, or on-demand as needed.

When needed, a DataIQ administrator can provide Dell Support temporary access to securely tunnel into your system to investigate issues and support requests.

By default, DataIQ does not share information to Dell Technologies. Users can disable SRS at any time.

You can use the same SRS server to support DataIQ and your Dell EMC PowerScale and Isilon systems.