The following table lists the Cyber Recovery system alerts with a Critical severity.
Alert ID | Message Summary | Summary Details | Remedy |
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1001 | Unable to unlock the Cyber Recovery Vault. | Cyber Recovery was unable to unlock the vault to perform a replication. |
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1002 | Unable to unmount the recovery sandbox from the host. | Unable to unmount the recovery sandbox from the application host in the vault. |
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1003 | Unable to mount the recovery sandbox to the host. | Unable to mount the recovery sandbox to the application host in the vault. |
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1004 | Unable to run the job for the policy. | Unable to obtain enough information to run the job for the policy. | Verify that the policy exists and that the policy definition is complete. |
1005 | Failed to assign a different role to the user. | An attempt was made to assign a different role to the user. | Verify the requesting Cyber Recovery admin's permission to assign a different role to the user. Ensure that the Cyber Recovery admin assigns a lesser role to the user; the admin cannot assign a role with greater privileges. |
1006 | Unable to analyze the point-in-time copy. | An error occurred during a point-in-time copy analysis. |
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1010 | Unable to initiate a replication synchronization into the vault because an admin secured the vault. | A replication synchronization cannot be performed because the vault is Secured. | The vault is Secured. Contact a Cyber Recovery admin to release the lock on the vault manually. |
1011 | Failed to update user details. | Failed to update user details due to insufficient permissions. | Only the Cyber Recovery Security Officer can update details. |
1016 | The user is suspended for exceeding the maximum login attempts. | The user exceeded the maximum login attempts and has been disabled. | Contact the Cyber Recovery Security Officer to enable the user account. |
1018 | The Cyber Recovery license expired. | The Cyber Recovery license expired. |
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1019 | The Cyber Recovery license is invalid. | The license file provided is invalid. |
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1026 | Unable to run scheduled analysis on policy. | Failed to run the scheduled analysis on the policy; apply the following remedies and ensure that all requirements are met. |
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1029 | Unable to initiate the Sheltered Harbor input validation action. | An attempt to start a Sheltered Harbor validation job is unsuccessful. | Verify that the Sheltered Harbor service is running. |
1030 | Unable to initiate the Sheltered Harbor data certification action. | An attempt to start a Sheltered Harbor certification job is unsuccessful. | Verify that the Sheltered Harbor service is running. |
1031 | Unable to initiate the Sheltered Harbor reporting action. | An attempt to start a Sheltered Harbor reporting job is unsuccessful. | Verify that the Sheltered Harbor service is running. |
1033 | The Sheltered Harbor service is unable to send a failed job error indication outside the vault. | The Sheltered Harbor service was unable to send a failed job error indication outside the vault to a configured legal entity e-mail. | Verify that the Sheltered Harbor service is running. |
1034 | Unable to run scheduled recoveryCheck on policy. | Unable to run scheduled recoveryCheck on policy. | Ensure that there is at least one point-in-time copy of the policy on which to run the scheduled recoveryCheck. |
1037 | Unable to schedule the next run on the DR Backup Schedule. | Unable to update the next run on the DR Backup Schedule when kicking off the current backup. | Verify the health of the Mongo DB service. Try to update the next run on the DR Backup Schedule manually. |
1038 | Services are down. | One or more services are down. |
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1042 | Password is about to expire. | Password is about to expire. | Change your password: In the UI, go to User Settings on the masthead navigation. Click Change Password and change the password based on the password policy. In the CRCLI, run the 'crcli users modify --username xxx --password' command and change the password based on the password policy. Make sure that you change the password before it expires. |
1043 | Password has expired. | Password has expired. | Change your password: In the UI, go to User Settings on the masthead navigation. Click Change Password and change the password based on the password policy. In the CRCLI, run the 'crcli users modify --username xxx --password' command and change the password based on the password policy. Make sure that you change the password before it expires. |
1052 | Unable to retrieve the job status from the application selected for analysis. | Unable to retrieve jobstatus from the application selected for analysis. |
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1055 | Unable to email generated report. | Failed to send report with given email configurations. |
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1056 | A CyberSense-to-DD network link error has been detected. | The CyberSense monitoring thread has detected a network link error in the multilink definition between the CyberSense host and a DD host. In the installed version of CyberSense, analyze operations associated with a multilink definition do not start until all links are active. |
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1057 | A multilink object definition is in an inactive or degraded state. | During multilink configuration, a configured multilink object definition in an inactive or degraded state was detected. In the installed version of CyberSense, analyze operations associated with a multilink definition do not start until all links are active. |
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1058 | A multilink object definition is in an inactive/degraded state or links in it are in an inactive state. | When attempting to perform an analyze or secure analyze operation, a configured multilink object definition is detected to be in an inactive/degraded state; or links within it are detected to be in an inactive state. |
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1059 | A multilink object definition is marked as failed because it is found on the Cyber Recovery system but not on the CyberSense system. | The CyberSense monitoring thread has detected that a multilink object definition exists on the Cyber Recovery system but does not exist on the CyberSense system. The multilink object definition is marked as failed. Analyze operations using this multilink definition will not start. |
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1062 | A failure occurred while creating default multilink object definitions. The 'AnalyzeIndexAsID' field of one or more previously analyzed policies could not be updated. | When attempting to create default multilink object definitions, the 'AnalyzeIndexAsID' field of one or more previously analyzed policies could not be updated. This field is used to consistently identify policies on the CyberSense server before and after upgrade to multilink and may cause long analysis times and licensing overdraft issues if not properly updated. | Contact support engineering to fix this issue before running analyze operations on CyberSense 8.2 systems. |
1063 | A CyberSense-to-DD network link error has been detected. | The CyberSense monitoring thread has detected a network link error in the multilink definition between the CyberSense host and a DD host. Analyze operations involving this multilink definition might run longer than expected due to the inactive link. |
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1064 | A multilink object definition is in an inactive or degraded state. | During multilink configuration, a configured multilink object definition in an inactive or degraded state was detected. Analyze operations involving this multilink definition will not run if it is inactive or might run longer than expected if it is degraded. |
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1065 | A multilink object definition is in an inactive state or all the links in the definition are in an inactive state. | When attempting to perform an analyze or secure analyze operation, a configured multilink object definition in an inactive state is detected; or all the links in the definition are inactive. |
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1067 | The user account is disabled. | The user attempted to log in but the account is disabled by the Cyber Recovery Security Officer. | Contact the Cyber Recovery Security Officer to enable the user account. |
1068 | Failed to run analyze operation due to missing multilink definition. | When attempting to perform an analyze or secure analyze operation, a configured multilink definition is not found for the storage that is defined in the policy. |
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1069 | Unable to configure multilink definitions. | An attempt to configure multilink definitions failed. Analyze operations involving the failed multilink definition will not run. See additional details section for more information. | Contact support if you continue to see this problem. |