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Dell Unity™ Family Unisphere® Command Line Interface User Guide

Test SupportAssist callhome

Once SupportAssist is configured, you can use this command to test the connection between your system and the Dell support service. While the checkNetwork command checks the connection back to Dell, this testcallhome command checks the end to end call home functionality based on the secure connection channel.

Format

/sys/support/assist testcallhome

Example 1

The following example shows when this command can be executed successfully.

uemcli -d 10.0.0.1 -u Local/joe -p MyPassword456! /sys/support/assist testcallhome
Storage system address: 10.0.0.1
Storage system port: 443
HTTPS connection

Operation completed successfully.
NOTE:A successful operation indicates that the test was executed successfully, not that the connection itself was successful. In other words, it indicates that a Call Home was sent, but does not indicate whether it was received by the Dell server. To check the status of the actual test, log into Service 360 to view recent Service Requests (SRs). If the call home was received by the Dell server, the connection test will appear as an automatically-closed Call Home SR.

Example 2

The following example shows the results of running this command when SupportAssist is not enabled.

uemcli -d 10.0.0.1 -u Local/joe -p MyPassword456! /sys/support/assist testcallhome
Operation failed. Error code: 0x6400c40
 Please enable SupportAssist before testing callhome. (Error Code:0x6400c40)

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