Problems | Possible causes | Possible solutions |
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Pen does not work. |
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Pen does not write and the barrel buttons do not work. |
AAAA battery is either incorrectly installed or out of charge. |
Replace the AAAA battery. For more information, see Installing the AAAA battery. |
Default functions for the barrel buttons do not work. |
Functions not supported by application. |
Test the barrel buttons in OneNote or another application that supports these features. |
Pressing the top button once does not open OneNote. |
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Pressing the top button twice in succession does not capture screenshot. |
Windows update KB2968599 is not installed on your device. |
Install the Windows update KB2968599 from the Microsoft website. |
Unable to pair the pen with your device. |
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Pen shows as Not Connected under Bluetooth devices list. |
Pen is not paired correctly with your device. |
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Bluetooth-pairing light does not turn on. |
Coin-cell batteries may be out of charge. |
Change the coin-cell batteries. For more information, see Installing coin-cell batteries. |
Pressing and holding the top button or pressing the top button twice in succession does not wake up the computer or tablet from connected standby. |
Your computer or tablet may not support the connected standby feature. |
Ensure to use this feature on computers and tablets that support the connected standby feature. Search PN557W on Dell website for a list of supported devices. |