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SupportAssist for Business PCs Administrator Guide

Enable or disable remote support

Prerequisites

You must be signed in to TechDirect as a Connect and manage administrator.

About this task

To expedite support and resolution during PC issues, you can enable remote support. This authorization allows Dell technical support to perform the following actions remotely:

  • Scan and install PC updates.
  • Scan the PC for hardware issues.
  • Boost PC performance by freeing up hard drive space, removing clutter, and improving performance with file optimization.
  • Optimize network connectivity by updating the PC settings to ensure that your network is efficient and reliable.
  • Isolate, remove, and restore files that are corrupted by viruses and malware to keep PCs secure.

Steps

  1. From the TechDirect dashboard, go to Connect and manage > Manage PC fleet > Connect and manage PCs > Manage > Settings > Remote support.
    The Remote support from Dell page is displayed.
  2. Activate Enable remote support.
  3. In the Enable remote support window, select Yes, enable.

Results

Remote support is enabled for your PC fleet. After the resolution of PC issues, you can disable and re-enable remote support as needed.

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