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SupportAssist for Business PCs Administrator Guide

PDF

Remove viruses & malware

About this task

SupportAssist enables you to remotely isolate, remove, and restore files that are corrupted by viruses and malware to keep PCs secure.

The Remove viruses & malware tile on the Recommendations page displays the number of unwanted programs available on PCs. You can also filter and view the count of viruses, malware, and Potentially Unwanted Programs (PUPs).

Steps

  1. From the TechDirect dashboard, go to Connect and manage > Manage PC fleet > Connect and manage PCs > Manage > Recommendations.
    The Recommendations page is displayed.
  2. In the Remove viruses & malware tile, click View PCs.
    The Remove viruses & malware page is displayed.
  3. Select the PCs from which you want to remove the unwanted programs and click Remove.

Results

The task is queued to run when the PCs are online and connected to Dell. You can monitor the progress in the Track other tasks section on the Recommendations page.

NOTE:To cancel the task, select Queued from the Status list, select the updates that you want to cancel, and then click Cancel. You cannot cancel tasks that are in progress.

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