SupportAssist for Business PCs Administrator Guide

The key performance indicators (KPIs) help evaluate the effectiveness of the PC fleet. The Performance Indicators page displays an overview of the KPIs that help determine the fleet behavior and overall impact on the productivity.

To view the KPIs, from the TechDirect dashboard, go to Connect and manage > Manage PC fleet > Connect and manage PCs > Summary > Performance indicators (KPIs).

You can view the KPIs for a selected duration and also download a PDF copy of the KPIs overview.

PC fleet

The PC fleet section displays the following information:

• Installed PCs—displays the total number of PCs from the start to end of the duration.
• Connected PCs—displays the total number of connected PCs at the end of the duration. Connected PCs are the PCs that have connected to Dell in last 30 days.

Alerts

The Alerts section displays the total number of predictive and proactive alerts that can lead to Technical Support alerts or Dispatch alerts.

Predictive alerts are for ProSupport Plus and ProSupport Flex for Client service plans and are based on the PCs telemetry data forecasting future events that may require your attention.

Proactive alerts are based on the current state of the fleet and may require additional action from your end.

PC updates

The PC updates section displays information about the following:

• Updates performed using Dell recommended updates—displays the total number of scans, total number of recommended updates, and total number of updates installed on the PC fleet.
• Updates performed using update catalogs—displays the total number of catalogs that are created, the total number of times the catalogs were deployed, and the total number of times the catalogs were downloaded.

Scans and optimization

The Scans and optimization section displays information about the scans and optimizations that ran on the PC fleet:

• The overall disk space that was recovered (in GB).
• The total number of unique PCs that were tuned for performance.
• The total number of unique PCs that were optimized for network settings.
• The total number of PUPs, virus, and malware removed from the PC fleet.

Remediation rules

The Remediation rules section displays information about the following:

• The total number of times rules were triggered to detect an issue.
• The total number of issues detected.
• The total number of issues remediated.