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SupportAssist for Business PCs Administrator Guide

PDF

Scan hardware

About this task

SupportAssist enables you to remotely scan the hardware of your PC fleet to identify any hardware issues.

The Scan hardware tile on the Recommendations page displays the number of PCs that have not been scanned in x number of days, where x denotes 30 days, 60 days, or 90 days.

Steps

  1. From the TechDirect dashboard, go to Connect and manage > Manage PC fleet > Connect and manage PCs > Manage > Recommendations.
    The Recommendations page is displayed.
  2. In the Scan hardware tile, click View PCs.
    The Scan hardware page is displayed.
  3. Select the PCs to scan and click Run.

Results

The task is queued to run when the PCs are online and connected to Dell. You can monitor the progress in the Track other tasks section on the Recommendations page.

NOTE:To cancel the task, select Queued from the Status list, select the updates that you want to cancel, and then click Cancel. You cannot cancel tasks that are in progress.

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