SupportAssist for Business PCs Frequently Asked Questions

Understand requirements

• I am an IT administrator. Which Dell accounts should I create before I set up SupportAssist?

  You must create a TechDirect account before you set up SupportAssist. For information about getting started with TechDirect, see the Onboarding to TechDirect section in the SupportAssist for Business PCs Deployment Guide available on the SupportAssist for Business PCs documentation page

• I am a partner. Which accounts should I create before I set up SupportAssist on the PC fleet of my client?

  For information about getting started with TechDirect, see the Onboarding to TechDirect section in the SupportAssist for Business PCs Deployment Guide for Partners available on the SupportAssist for Business PCs documentation page.

• I have already set up a Dell My Account. Can I use the same credentials to log in to TechDirect?

  Yes, you can use the Dell My Account credentials to log in to TechDirect.

• What operating systems are supported by SupportAssist?

  SupportAssist can be deployed on PCs running Microsoft Windows 11 or Microsoft Windows 10 version 1809 and later.

• What are the prerequisites for deploying SupportAssist?

  See the Prerequisites for deploying SupportAssist section in the SupportAssist for Business PCs Deployment Guide available on the SupportAssist for Business PCs documentation page.