- Notes, cautions, and warnings
- Introduction
- Onboarding to TechDirect
- Set up and connect with SupportAssist (TechDirect)
- Prerequisites to deploy SupportAssist
- Create a new deployment
- Manage deployment for an existing site
- Managing SupportAssist preferences
- Create the SupportAssist deployment package
- Modify an existing SupportAssist deployment
- Deploy SupportAssist on the PC fleet
- Run the SupportAssist self-diagnosis test
- Install Central Resource Manager
- Configure and deploy SupportAssist on new PCs
- Updating SupportAssist for Business PCs and software add-ons
- Set up and connect with SupportAssist (Dell Image Assist or Dell Ready Image)
- Activate SupportAssist using Active Directory Administrative Template Files (.admx/.adml)
- Deploying SupportAssist using Microsoft Intune
- Connect and manage roles in TechDirect
- SupportAssist version and validity
- Central Resource Manager version and validity
- Features and enhancements in previous versions
- Resources
- Contact Dell
SupportAssist for Business PCs Deployment Guide for Partners
User interaction
Configure the following preferences to enable end users to view and modify SupportAssist, and perform software optimizations manually:
NOTE:The following options are configurable only if you have enabled the
Allow users to open and run SupportAssist on their PCs option.
- Allow users to open and run SupportAssist on their PCs—enables users to view and use the
SupportAssist user interface.
- Admins only—enables SupportAssist user interface only for users with administrator rights on the PC.
- All users—enables SupportAssist user interface for all users.
- Display system notifications—allows
SupportAssist to display notifications about hardware and software issues, driver updates, support requests, and other alerts for the PC.
NOTE:Ensure that you have enabled Windows Notifications in the section.
- Driver updates—allows users with administrator rights to manually check and install driver updates.
NOTE:The term driver refers to drivers, firmware, BIOS, and Dell software application updates.
- Clean files—allows users to clear temporary, redundant, and other unwanted files from the PC.
- Tune performance—allows users to adjust power settings, registry, and memory allocation to maximize the processing speed of the PC.
- Optimize network—allows users to optimize network and update the PC settings to maintain an efficient and reliable network.
- Remove viruses and malware—allows users to isolate and delete files infected by viruses and malware.
NOTE:The virus and malware removal capability is:
- Available only for PCs with an active ProSupport Plus or ProSupport Flex for Client service plan.
- Not available in certain regions, for example, China.
NOTE:PC users without administrator rights cannot perform hardware scans.
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