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SupportAssist for Business PCs Deployment Guide for Partners

PDF

Run the SupportAssist self-diagnosis test

Prerequisites

About this task

For SupportAssist to function normally and as expected, SupportAssist must be connected to Dell. Run the self-diagnosis test on any of the PCs after deployment to determine if SupportAssist is successfully connected to Dell and is working as expected. You can also run the self-diagnosis test to verify if the system on which the Central Resource Manager is installed is accessible by SupportAssist.

Steps

  1. Access the PC on which you want to perform the self-diagnosis test.
  2. Click Start to open the Programs menu.
  3. Find Command Prompt and click Run as administrator.
    The Command Prompt window is displayed.
  4. Change the directory to \Program Files\DELL\SupportAssistAgent\bin.
  5. Type SelfDiagnosis.exe and press Enter.

    Depending on the test result, one of the following messages is displayed for every test:

    • Available or Reachable—SupportAssist is successfully connected to Dell and is working as expected.
    • Unavailable—SupportAssist is not connected to Dell or is not working as expected. Perform one of the following steps:
      • Reboot the PC and retry performing the self-diagnosis test again.
      • Check the proxy, firewall, and network configurations in your environment, and retry performing the self-diagnosis test.

    After performing the self-diagnosis tests, contact the technical support for assistance if:

    • SupportAssist is not connected to Dell or is not working as expected.
    • The system on which the Central Resource Manager is installed is not accessible by SupportAssist.

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