- Notes, cautions, and warnings
- Introduction
- Onboarding to TechDirect
- Set up and connect with SupportAssist (TechDirect)
- Prerequisites to deploy SupportAssist
- Create a new deployment
- Manage deployment for an existing site
- Managing SupportAssist preferences
- Create the SupportAssist deployment package
- Modify an existing SupportAssist deployment
- Deploy SupportAssist on the PC fleet
- Run the SupportAssist self-diagnosis test
- Install Central Resource Manager
- Configure and deploy SupportAssist on new PCs
- Updating SupportAssist for Business PCs and software add-ons
- Set up and connect with SupportAssist (Dell Image Assist or Dell Ready Image)
- Activate SupportAssist using Active Directory Administrative Template Files (.admx/.adml)
- Deploying SupportAssist using Microsoft Intune
- Connect and manage roles in TechDirect
- SupportAssist version and validity
- Central Resource Manager version and validity
- Features and enhancements in previous versions
- Resources
- Contact Dell
SupportAssist for Business PCs Deployment Guide for Partners
Configure and deploy SupportAssist on new PCs
To deploy SupportAssist on newer PCs or on PCs not running SupportAssist, use one of the following methods:
- Use a previously generated SupportAssist package created by other administrators using the Deployment Package Manager and deploy SupportAssist on the PCs. These PCs are added to the existing site as per the configurations in the SupportAssist package.
- Create a new site and then configure and deploy SupportAssist using the newly downloaded SupportAssist package. These PCs are added to the newly created site. To create a new site, sign in to TechDirect as another Connect and manage administrator who has never downloaded SupportAssist, and then configure and download SupportAssist.
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