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SupportAssist for Business PCs Administrator Guide

New and enhanced features

  • PC updates: You can now update BIOS, drivers, firmware, and Dell applications across all PCs, regardless of their service plan or warranty.
  • Staged PC updates: You can schedule an update to BIOS, drivers, firmware, and Dell applications in two stages and define a success threshold.
  • New user interface: The end-user interface has been updated to provide an intuitive experience.
  • Enhanced user permissions: IT administrators can configure preferences, to allow non-admin end users to perform tasks such as driver updates and hardware scans on their PCs.
  • External network access: You can opt to configure the Central Resource Manager to retrieve BIOS passwords for PCs outside the corporate network.
  • Dell library remediation scripts: A new library of Dell-developed remediation scripts is available in TechDirect.
  • Enhanced remote support: Dell Technical Support agents can perform remote troubleshooting and resolve issues on managed PCs (subject to IT administrator approval).
  • Other enhancements: This update also includes performance improvements, security fixes, and bug fixes.

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