SupportAssist for Business PCs Frequently Asked Questions

Configure SupportAssist

• Can I update my contact information after deploying SupportAssist?

  Yes, you can update your contact information on the Connect and manage PCs > Set up and connect > Configure page. After you update your contact information, it is automatically updated on all managed PCs and you do not have to redeploy SupportAssist.

• What options are available for running scans and updates?
  • The Run scans in background option, if enabled, allows scheduled scans initiated by SupportAssist to run in the background without the need for user interaction. The PC user does not receive notifications when SupportAssist runs schedule scans on the PCs.
  • The Run all remote scans and updates without end user interaction option, if enabled, allows administrators to remotely optimize managed PCs without the need for user interaction. The PC user does not receive notifications when an administrator triggers remote actions to run on the managed PCs.

• If I enable the Suppress end user notification in case reboot is needed after installation option in SupportAssist preferences, will the PC reboot automatically?

  No, the PCs are not rebooted automatically. The reboot is required only when drivers, firmware, and BIOS updates are performed. The notifications are suppressed when a reboot is required and the updates are applied only when the PC user reboots the PC manually.

• What does automatic software optimization do?

  When enabled, the automatic software optimization setting can enhance your PC by boosting performance, optimizing network settings, and removing viruses and malware.

• Does automatic software optimization handle automatic driver or PC updates?

  No, automatic software optimization does not handle automatic driver or PC updates. Its primary functions are to boost performance, optimize network settings, and remove viruses and malware.