Troubleshoot OS Recovery boot failure
You cannot access SupportAssist OS Recovery when the
SupportAssist System Resolution option is disabled in the system BIOS.
Steps
-
Restart your computer.
-
Press the F2 key until the
Preparing to enter setup message is displayed.
NOTE:If you wait too long and the operating system logo is displayed, wait until you see the Windows desktop, restart your computer, and try again.
The available boot options are displayed.
-
In the
BIOS section, expand
SupportAssist System Resolution.
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Ensure that:
-
The
Auto OS Recovery Threshold is not set to
OFF and has a value of 1, 2, or 3 selected.
-
The
SupportAssist OS Recovery option is selected.
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