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SupportAssist for Home PCs User’s Guide

PDF

Allow remote troubleshooting by using Remote help

Prerequisites

  • You must be logged in as an administrator.
  • A remote help session must be initiated for your PC by the Dell technical support agent.
  • You must not be using any application on your PC in full screen mode or presentation mode.
  • SupportAssist notifications should not be disabled.
NOTE:If a manually initiated driver scan, hardware scan, or system optimization is in progress, the technical support agent cannot initiate the remote help session.

Steps

  1. Click the Remote help via TechSupport notification that is displayed in the Windows action center.
    The Dell RemoteActions Terms & Conditions page is displayed. The terms and conditions are not displayed if a session was performed during the last two hours.
  2. Read and accept the terms and conditions, and then click Next.
    The technical support agent can now scan and install driver updates or initiate a hardware scan. If an issue is detected and it requires creating a support request, the optimization tiles are disabled and the issue details page is displayed. For instructions to create a support request, see Create a service request.

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