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SupportAssist for Home PCs User’s Guide

PDF

Send files to Dell Technologies technical support

About this task

If requested by a Dell Technologies technical support agent, you can send files describing the issue on your PC or any other specific file that is requested by the support agent. You can send a ZIP, RAR, TXT, JPG, JPG, PNG, GIF, DOCX, DOC, ODT, PDF, XLS, or XLSX file.
NOTE:The maximum size of the file that you can send is 4 MB.
NOTE:You can send up to three files in a day. If you have multiple files, compress the files to .zip format and send the ZIP file.

Steps

  1. Open SupportAssist and click Support.
  2. In the Get Support card, click Get started.
  3. In the right pane, click Upload Files.
  4. In the Upload files box, click Browse, select the required file, and then click Upload.

Results

After the log files are uploaded, green check mark icon and the File uploaded successfully message are displayed.

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