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SupportAssist for Home PCs User’s Guide

PDF

Prerequisites to install and use SupportAssist

The following are the requirements to enable SupportAssist installation and usage:

  • Operating system:
    • Microsoft Windows 10 version 1809 or later (64-bit)
    • Microsoft Windows 11
  • Software
    • .NET Desktop Runtime version 6.0.x for Intel x64 or Qualcomm ARM64. See Microsoft .NET 6.0.
      NOTE:.NET Desktop Runtime version 7.0.x is not supported.
  • Hardware:
    • Installed memory—2 GB for Windows 10, and 4 GB for Windows 11
    • Hard drive free space—1 GB
  • Web browser—latest version of Google Chrome or Microsoft Edge
  • Network—active Internet connection
  • Ports:
    • 5700—to open the SupportAssist user interface.
    • 9012—to communicate with the SupportAssist service.
    • 8883, 8884, 8885, or 8886—to communicate with the Dell support website.
    • 28283—to pair your Dell PC to any other PC for data migration.
    • 28100–28700—to migrate your data to your Dell PC from any other PC.
  • Endpoints—the PC must be able to connect to the following destinations:
    • https://saservices.dell.com
    • https://apidp.dell.com
    • https://apigtwb2cnp.us.dell.com
    • https://cs-is.dell.com
    • https://www.dell.com
    • https://dl.dell.com
    • http://content.dellsupportcenter.com

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