SupportAssist for Business PCs Deployment Guide for Partners

Configure the following preferences to enable PC users to view and modify SupportAssist, and perform software optimizations manually:

• Do not allow users to open and run SupportAssist on their PCs—disables PC users to view and use the SupportAssist user interface.
• Allow users with admin user rights—enables PC users with administrator rights to view and use the SupportAssist user interface.
  • Driver updates—enables PC users with full or temporary administrator rights to update drivers. The term driver refers to drivers, firmware, BIOS, and Dell software application updates.
  • Hardware scans—enables PC users with administrator rights to scan the PC hardware to check for and detect any hardware issues.
  • Boost performance—enables PC users with administrator rights to improve PC fleet performance by removing unwanted files and registry entries, fine-tuning system features, and optimizing power settings and memory allocation.
  • Optimize network—enables PC users with administrator rights to optimize network connectivity by adjusting the settings to have an efficient and reliable network.
  • Remove viruses & malware—enables PC users with administrator rights to isolate, remove, and restore files that are corrupted by viruses and malware to keep the PC secure.
  • Display system notifications—allows SupportAssist to display notifications about hardware and software issues, driver updates, support requests, and other alerts for the PC.
    NOTE:Ensure that you have enabled Windows Notifications in the Notifications & action settings > System > Notifications section.
• Allow users to open and run SupportAssist on their PCs—enables PC users to view and use the SupportAssist user interface.
  • Driver updates—enables PC users with full or temporary administrator rights to update drivers. The term driver refers to drivers, firmware, BIOS, and Dell software application updates.
    • Allow non-admin users to run software updates—enables PC users without administrator rights to scan, review, and update drivers.
  • Hardware scans—enables PC users to perform hardware scans to check for and detect any hardware issues.
    • Allow non-admin users to run Hardware scans—enables PC users without administrator rights to perform hardware scans.
  • Boost performance—enables PC users to improve fleet performance by removing unwanted files and registry entries, fine-tuning system features, and optimizing power settings and memory allocation.
  • Optimize network—enables PC users to optimize network connectivity by adjusting the settings to have an efficient and reliable network.
  • Remove viruses & malware—enables PC users to isolate, remove, and restore files that are corrupted by viruses and malware to keep the PC secure.
  • Display system notifications—allows SupportAssist to display notifications about hardware and software issues, driver updates, support requests, and other alerts for the PC.
    NOTE:Ensure that you have enabled Windows Notifications in the Notifications & action settings > System > Notifications section.