SupportAssist enables you to remotely isolate, remove, and restore files that are corrupted by viruses and malware to keep PCs secure.
The
Remove viruses & malware tile on the
Recommendations page displays the number of unwanted programs available on PCs. You can also filter and view the count of viruses, malware, and Potentially Unwanted Programs (PUPs).
Steps
From the
TechDirect dashboard, go to
Connect and manage > Manage PC fleet > Connect and manage PCs > Manage > Recommendations.
The
Recommendations page is displayed.
In the
Remove viruses & malware tile, click
View PCs.
The
Remove viruses & malware page is displayed.
Select the PCs from which you want to remove the unwanted programs and click
Remove.
Results
The task is queued to run when the PCs are online and connected to Dell. You can monitor the progress in the
Track other tasks section on the
Recommendations page.
NOTE:To cancel the task, select
Queued from the
Status list, select the updates that you want to cancel, and then click
Cancel. You cannot cancel tasks that are in progress.
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