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SupportAssist for Business PCs Administrator Guide

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Remediation rules for your PC fleet

In Connect and manage, you can create remediation rules that help proactively identify and resolve issues or threats that occur on the PCs.

A remediation rule is a mechanism through which you can run a diagnostic script to identify an issue proactively and if an issue is detected, resolve the issue using Dell library scripts or custom-signed PowerShell scripts.

  • Dell library scripts are easy-to-use predefined readily available scripts that can be applied to diagnose and remediate issues.
  • PowerShell scripts are custom-signed scripts that you can create to diagnose and remediate issues on your PCs.

The Remediation rules page enables you to create a remediation rule and view information about the rules that are created for your PC fleet. You can define the rule to run for a specific site and group and at a specific frequency.

NOTE:You can only remediate PCs that have an active ProSupport Plus or ProSupport Flex for Client service plan.
NOTE:You require Connect and manage administrator rights to create and manage remediation rules. Connect and manage technicians can create and manage remediation rules only if permitted by the administrator. See Roles and permissions.

To create and manage remediation rules for your PC fleet, from the TechDirect dashboard, go to Connect and manage > Manage PC fleet > Connect and manage PCs > Manage > Remediation rules.

The following table describes the information that is displayed on the Remediation rules page:

Table 1. Remediation rulesThe following table describes the information that is displayed on the Remediation rules page:
Column Description
Rule name Name that is assigned to a rule.
Category The type of rule that you created—Dell library script or PowerShell.
Rule type The scripting language in which the rule is written, for example, PowerShell.
Created by Name of the administrator or technician who created the rule.
Created at The date and time on which the rule was created.
Last modified by Name of the administrator or technician who last modified the rule.
Last modified at The date and time on which the rule was last modified.
Status The status of the rule depicting whether the rule is activated or inactivated. You can use the toggle to activate or inactivate the rule.

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