SupportAssist for Business PCs Administrator Guide

New and enhanced features

• PC updates: You can now update BIOS, drivers, firmware, and applications across all PCs, regardless of their service plan or warranty.
• New user interface: The end-user interface has been updated to provide an intuitive experience.
• Enhanced user permissions: IT administrators can configure preferences, to allow non-admin end users to perform tasks such as driver updates and hardware scans on their PCs.
• External network access: You can opt to configure the Central Resource Manager to retrieve BIOS passwords for PCs outside the corporate network.
• Dell library remediation scripts: A new library of Dell-developed remediation scripts is available in TechDirect.
• Enhanced remote support: Dell Technical Support agents can perform remote troubleshooting and resolve issues on managed PCs (subject to IT administrator approval).
• Other enhancements: This update also includes performance improvements, security fixes, and bug fixes.