A site is an entity that contains one or more groups to which PCs can be associated. Sites help in configuring unique preferences for your PCs in a group and in managing your PC fleet.
Sites help in managing larger PC fleets with multiple groups.
A site is created when a SupportAssist package is downloaded by a Connect and manage administrator. The site is displayed in Connect and manage after SupportAssist is deployed on the PCs and connects to TechDirect.
No, a site is created automatically when you download the SupportAssist package from TechDirect.
To avoid creating multiple sites, use one of the following methods:
No, you cannot move PCs between sites. However, you can move PCs between groups. For more information, see the Move PCs between existing groups section in the SupportAssist for Business PCs Administrator Guide available on the SupportAssist for Business PCs documentation page.
No, you cannot merge sites. However, you can upgrade the PCs by downloading SupportAssist from another existing site and deploying the latest version on the PC fleet. These PCs are added to the site associated with the downloaded SupportAssist package. After all the PCs are associated to the selected site, the older sites are hidden.
No, you cannot delete a site. However, you can upgrade the PCs by downloading SupportAssist from another existing site and deploying the latest version on the PC fleet. These PCs are added to the site associated with the downloaded SupportAssist package. After all the PCs are associated to the selected site, the older sites are hidden.
A site is created automatically when you deploy SupportAssist on your PC fleet for the first time. A Connect and manage administrator can manage multiple sites or assign ownership to other administrators or technicians.
A group is a logical entity of PCs within a site in which PCs are associated and have their own unique preferences.
You can group PCs based on geographical location, business units, departments, models, teams, and so on. For more information about groups, see the Groups overview section in the SupportAssist for Business PCs Administrator Guide available on the SupportAssist for Business PCs documentation page.
For PCs running SupportAssist for Business PCs version 3.6 or earlier, you can organize your PCs under specific groups while creating a SupportAssist deployment package.
Yes, you can choose a site, download the SupportAssist deployment package or activate SupportAssist specific to a site.
A unique site is created for each administrator in your organization after they deploy SupportAssist to the PC fleet. The PCs that they manage are displayed under the respective sites of the administrators.
See the Groups overview section in the SupportAssist for Business PCs Administrator Guide available on the SupportAssist for Business PCs documentation page.
You can reassign the site ownership to a different administrator. For information on how to reassign the site ownership, see the Assign site ownership section in the SupportAssist for Business PCs Administrator Guide available on the SupportAssist for Business PCs documentation page.