SupportAssist for Business PCs is an advanced technology designed to provide automated technical support for Dell PCs. It monitors both hardware and software to address performance issues, prevent security threats, and streamline interactions with Dell Technical Support.
Based on your service plan, SupportAssist can automatically create support requests for detected issues. Additionally, it optimizes PC performance by removing unwanted files, optimizing network settings, boosting system performance, removing viruses and malware, and identifying available updates.
SupportAssist securely collects and sends necessary PC information to Dell Technical Support, enabling a more efficient and accelerated support experience. It also gathers telemetry, application experience, health, and security data from your PCs, offering various performance insights depending on your service plan.
SupportAssist helps optimize your PCs by removing unnecessary files, optimizing network settings, enhancing system performance, and eliminating viruses and malware. It also identifies available driver updates for your PCs.
Additional SupportAssist features include:
For more information about SupportAssist for Business PCs, see the documentation resources and other useful links in Resources.
TechDirect is an online portal that enables you to manage your Dell products from a single, centralized platform. It simplifies and streamlines IT operations by providing insights and analytics, educational resources, empowering self-service options, and the capability to manage everything from one dashboard.
SupportAssist is a free software, but the capabilities vary based on the service plans you have purchased for your PC.
No, it is not required for you to purchase SupportAssist or the Connect and manage service in TechDirect. However, SupportAssist and the Connect and manage capabilities depend on the service plan that you have purchased for your PC.
Yes, proactive and predictive support is available for PCs with an active ProSupport, ProSupport Plus, or ProSupport Flex for Client service plan.
For information about capabilities and service plans, see the Connect and manage capabilities and Dell service plans section in the SupportAssist for Business PCs Administrator Guide available on the SupportAssist for Business PCs documentation page.
If the service plan on your PC has expired, SupportAssist continues to function but with limited capabilities. For information about capabilities and service plans, see the Connect and manage capabilities and Dell service plans section in the SupportAssist for Business PCs Administrator Guide available on the SupportAssist for Business PCs documentation page.
TechDirect supports 11 languages—Chinese (Simplified), Chinese (Traditional), English, French, German, Italian, Japanese, Korean, Iberian Portuguese, Russian, and Spanish.
The SupportAssist user interface supports 24 languages—Arabic, Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch, English, Finnish, French, French Canadian, German, Greek, Hebrew, Hungarian, Italian, Japanese, Korean, Norwegian, Polish, Portuguese (Brazilian), Russian, Spanish, Swedish, and Turkish.