SupportAssist requires Internet connectivity for its operations. The following table lists the frequency and average data that is consumed for monitoring one PC:
Event | Frequency of the event | Data consumption for one PC |
---|---|---|
Registering SupportAssist | Once after deployment | 15 KB |
Sending PC information or minimum telemetry data | Once every 6–24 hours | 4 KB |
Uploading PC information during scheduled scans | Weekly or monthly as configured in SupportAssist preferences | 120 KB |
Sending periodic PC monitoring information | Every 30–45 days after deployment | 135 KB |
Sending alert and system state information | When an alert is detected or when a failure is observed | 145 KB |
Creating support request | When an alert qualifies for creation of a support request | 160–350 KB |
Checking for SupportAssist version upgrades | Once every week | 16 KB |
Upgrading to the latest SupportAssist version | When a latest version is available | 318 MB |
Checking for Dell recommendations for PC updates | Twice a week | 1.2-11.2 MB |
Checking for smart PC update recommendations | Twice a week | 65 KB |
Sending PC insights (Health and application experience information) | Once every hour | 2320 KB |