CAUTION: Many repairs may only
be done by a certified service technician. You should only perform
troubleshooting and simple repairs as authorized in your product documentation,
or as directed by the online or telephone service and support team.
Damage due to servicing that is not authorized by Dell is not covered
by your warranty. Read and follow the safety instructions that are
shipped with your product.
CAUTION: This
troubleshooting procedure can destroy data stored on the SSD. Before
you proceed, back up all the files on the SSD, if possible.
Steps
Run the appropriate tests in system diagnostics.
If the tests fail, go to step 3.
Take the SSD offline and wait until the indicator
codes on the SSD carrier signal that the SSD may be removed safely,
then remove and reseat the SSD carrier in the server module.
Restart the server module, enter the System Setup and confirm that the drive controller is
enabled.
Ensure that any required device drivers are
installed and are configured correctly.
NOTE: Installing a SSD into another bay may break the mirror if the mirror
state is optimal.
Remove the SSD and install it in the other
SSD slot.
If the problem is resolved, reinstall the SSD
in the original slot.
If the SSD functions properly in the original slot,
the SSD carrier could have intermittent problems. Replace the SSD
carrier.
If the SSD is the boot drive, ensure that the
SSD is configured and connected properly.
Partition and logically format the SSD.
If possible, restore the files to the SSD.
If the problem persists, see the Getting help section.
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