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SupportAssist for Home PCs User’s Guide

PDF

Remove viruses

About this task

SupportAssist isolates and removes the files that are infected by viruses and malware to keep your PC secure. It also detects potentially unwanted programs (PUPs) installed on your PC.
NOTE:The virus and malware removal capability is available for PCs with an active ProSupport Plus or Premium Support Plus service plan.
NOTE:The virus and malware removal capability is not available in certain regions, for example, China.

Steps

  1. On the Home page, click Remove viruses.
    The Run scans and optimizations page is displayed.
  2. Click Start.

Results

The PC is scanned for viruses and malware, and the result of the scan is displayed in the Report summary section.
  • If no viruses or malware are detected, the success summary is displayed.
  • If viruses or malware are detected, click View details to view the list of unsafe files or applications. You can choose to keep the file or remove the file. If you keep the files, these files are displayed in the Settings > Safelisted files page. You can also remove the file from this page later.

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