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SupportAssist for Home PCs User’s Guide

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Remote troubleshooting

A Dell Technologies technical support agent may need access to your PC to troubleshoot certain issues. You can either allow them to fully control your PC remotely or allow them to only initiate the scans remotely. If you do not provide them with full control over your PC, the technical support agent can only scan and install driver updates, initiate a hardware scan, or perform software optimizations.

To allow the Dell Technologies technical support agent to fully control your PC remotely, see Allow remote troubleshooting by using RemoteAssist.

To allow the Dell Technologies technical support agent to only run scans and initiate driver updates on your PC, see Allow remote troubleshooting by using Remote help.

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