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Dell EMC SmartFabric OS10 User Guide Release 10.5.0

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SupportAssist

The SupportAssist feature monitors the devices in your network that run the Dell EMC Networking Operating System. This feature offers an extra layer of service to your IT support capabilities by:

  • Identifying issues and helping you resolve them quickly.
  • Proactively monitoring the network and minimizing the risk of downtime.

SupportAssist periodically collects information about configuration, inventory, logs, and so on, from the network devices. It sends this information securely to a centralized Dell EMC SupportAssist infrastructure server, referred to as the SupportAssist server in this section. The Dell EMC SupportAssist infrastructure service specifies a structured format to collect the data. If there is a failure, SupportAssist automatically creates a support case. You receive a notification through email about the case details.

SupportAssist communicates with the SupportAssist server through the Internet and uploads troubleshooting information at scheduled intervals.

SupportAssist
NOTE When you upgrade from an earlier release (prior to Release 10.5.0.0), the switch does not retain the SupportAssist configuration. After the upgrade is complete, enable and configure SupportAssist again. You must reconfigure SupportAssist because the OS10 switch (starting from Release 10.5.0.0) connects to a different Dell EMC server, and you must accept the EULA and reconfigure the server again.

However, reconfiguring SupportAssist is not required if you are using the on-premise gateway (SupportAssist Enterprise or SAE). SAE does not require any SupportAssist configuration on the OS10 switch.

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