Preface
As part of an effort to improve its product lines, Dell EMC periodically releases revisions of its software and hardware. Therefore, some functions that are described in this document might not be supported by all versions of the software or hardware currently in use. The product release notes provide the most up-to-date information on product features.
Contact a technical support professional when a product does not function correctly or does not function as described in this document.
NOTE This document was accurate at publication time. To find the latest version of this document, go to Online Support (
https://www.dell.com/support).
Purpose
This guide describes how to install the Avamar client for Microsoft Windows, and how to back up and restore data on a Windows server in standalone and cluster environments.
Audience
The information in this document is primarily intended for system administrators who are responsible for installing software and maintaining servers and clients on a network.
Persons using this document should have administrator permissions in the environment, and current practical experience with administrator functionality on Microsoft Windows servers.
Revision history
The following table presents the revision history of this document:
Table 1. Revision historyRevision history
Revision
|
Date
|
Description
|
01
|
June 2022
|
First release of this document for Avamar 19.7.
|
Related documentation
The following publications provide additional information:
- Avamar Administration Guide
- Avamar Backup Clients User Guide
- Avamar Operational Best Practices Guide
- Avamar Product Security Guide
- Avamar Release Notes
The Avamar Client for Windows that is described in this guide is required for Avamar operations and operating system protection on Windows servers. Avamar offers plug-ins to provide protection for the application data, databases, and settings. The following guides provide information about installing and using the application-specific plug-ins:
- Avamar for Exchange VSS User Guide
- Avamar for Hyper-V VSS User Guide
- Avamar for IBM DB2 User Guide
- Avamar for Lotus Domino User Guide
- Avamar for Oracle User Guide
- Avamar for SAP with Oracle User Guide
- Avamar for SharePoint VSS User Guide
- Avamar for SQL Server User Guide
- Avamar for Sybase ASE User Guide
NOTE Some applications are available on multiple platforms and require the client for the specific operating system. The
Avamar Backup Clients User Guide provides information about installing and using other operating system clients, such as AIX, HP-UX, Linux, macOS X, and Solaris.
Typographical conventions
Table 2. Typographical conventionsThese type style conventions are used in this document:
Bold
|
Used for names of interface elements, such as names of windows, dialog boxes, buttons, fields, tab names, key names, and menu paths (what the user specifically selects or clicks)
|
Italic
|
Used for full titles of publications that are referenced in text
|
Monospace
|
Used for:
- System code
- System output, such as an error message or script
- Pathnames, filenames, prompts, and syntax
- Commands and options
|
Monospace italic
|
Used for variables
|
Monospace bold
|
Used for user input
|
[ ]
|
Square brackets enclose optional values
|
|
|
Vertical bar indicates alternate selections - the bar means
"or"
|
{ }
|
Braces enclose content that the user must specify, such as x or y or z
|
...
|
Ellipses indicate nonessential information that is omitted from the example
|
Where to get help
The
Avamar support page provides access to licensing information, product documentation, advisories, and downloads, as well as how-to and troubleshooting information. This information may resolve a product issue before contacting Customer Support.
To access the
Avamar support page:
- Go to
https://www.dell.com/support.
- Type a product name in the
Enter a Service Tag, Serial Number, Service Request, Model, or Keyword search box.
- Select the product from the list that appears. When you select a product, the
Product Support page loads automatically.
- (Optional) Add the product to the
My Products list by clicking
Add to My Saved Products in the upper right corner of the
Product Support page.
Documentation
The
Avamar product documentation provides a comprehensive set of feature overview, operational task, and technical reference information. To supplement the information in product administration and user guides, review the following documents:
- Release notes provide an overview of new features and known limitations for a release.
- Technical notes provide technical details about specific product features, including step-by-step tasks, where necessary.
- White papers provide an in-depth technical perspective of a product or products as applied to critical business issues or requirements.
Knowledgebase
The Knowledgebase contains applicable solutions that you can search for either by solution number (for example, KB000xxxxxx) or by keyword.
To search the Knowledgebase:
- Go to
https://www.dell.com/support.
- Under the
Support tab, click
Knowledge Base.
- Type either the solution number or keywords in the search box. Optionally, you can limit the search to specific products by typing a product name in the search box and then selecting the product from the list that appears.
Online communities
Go to Community Network at
https://www.dell.com/community for peer contacts, conversations, and content on product support and solutions. Interactively engage online with customers, partners, and certified professionals for all products.
Live chat
To engage Customer Support by using live interactive chat, click
Join Live Chat on the
Service Center panel of the
Avamar support page.
Service requests
For in-depth help from Customer Support, submit a service request by clicking
Create Service Requests on the
Service Center panel of the
Avamar support page.
NOTE To open a service request, you must have a valid support agreement. Contact a sales representative for details about obtaining a valid support agreement or with questions about an account.
To review an open service request, click the
Service Center link on the
Service Center panel, and then click
View and manage service requests.
Enhancing support
It is recommended to enable ConnectEMC and Email Home on all
Avamar systems:
- ConnectEMC automatically generates service requests for high priority events.
- Email Home sends configuration, capacity, and general system information to Customer Support.
Comments and suggestions
Feedback helps to improve the accuracy, organization, and overall quality of publications. Go to
https://contentfeedback.dell.com/s to provide feedback.