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Dell ObjectScale 1.3 Administration Guide

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Update or configure SupportAssist contact details

Use the ObjectScale Portal user interface to provide contact information for the person that Customer Support will contact with diagnostic reports. You can add or update contact details for SupportAssist at any time.

Prerequisites

You are logged in to ObjectScale and SupportAssist has been previously configured to run on ObjectScale.

About this task

Add, modify, or remove SupportAssist contact details:

Steps

  1. From the ObjectScale Portal user interface, click Administration.
    The Administration sections that the user is authorized to view are displayed.
  2. Click SupportAssist.
  3. Click Support Contacts tab to modify or delete primary and/or secondary contacts using the EDIT and DELETE buttons.
    To manage a primary contact, complete the following steps:
    1. Enter the following information:
      • First Name
      • Last Name
      • Email address
      • Phone number
    2. Select the Preferred Language from the list.
    3. To add a secondary contact, click Add Secondary Contact and enter the required information.
  4. Click Apply.

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