Dell ObjectScale 1.3 Administration Guide

SupportAssist provides a network based connection to Dell Support. SupportAssist enables Dell Support to receive telemetry and issues, events, and alerts from your ObjectScale instance, and to perform remote troubleshooting, resulting in a fast and efficient time to resolution.

The SupportAssist feature employs multiple security layers throughout each step in the remote connectivity process to ensure that you and Dell can use the solution with confidence:

• All notifications to Dell originate from your site - never from an outside source - and are kept secure through the use of Advanced Encryption Standard (AES)-256 bit encryption.
• IP-based architecture integrates with your existing infrastructure and maintains the security of your environment.
• Communications between your site and Dell are bilaterally authenticated using RSA® digital certificates.
• Only authorized Dell Customer Service professionals verified through two-factor authentication can download the digital certificates needed to view a notification from your site.
• The optional SupportAssist v3 Policy Manager application enables you to grant or restrict Dell Support access based on your own unique guidelines and requirements, and includes a detailed audit log