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Dell PowerVault ME5 Series Storage System Deployment Guide

SupportAssist and CloudIQ requirements

SupportAssist enhances your support experience by sending configuration and diagnostic information to technical support at regular intervals. CloudIQ provides storage monitoring and proactive service, giving you information that is tailored to your needs, access to near real-time analytics, and the ability to monitor storage systems from anywhere at any time.

  • To use CloudIQ, you need a ProSupport contract. See the CloudIQ product page for more information.
  • To connect with SupportAssist, you need to do the following in advance:
    • Create a business account on dell.com
    • Create a PIN and generate an access key
    • Set up a direct connection to SupportAssist

The following procedures describe how to meet these SupportAssist requirements.


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